30-day money-back guarantee
We want you to be completely satisfied with your purchase, which is why we have a 30-day return policy. This means that you have up to 30 days from the date you receive your item to request a return.
Return conditions:
- The item must be in the same condition as when you received it - unused, undamaged, with all original labels and packaging.
- A receipt or other proof of purchase is required.
How to return an item?
To start the return process, please email us at info@vigoro.lt .
Once the return is approved, we will send you a shipping label and detailed instructions on how and where to send the returned item.
Goods returned without prior request will not be accepted.
If you have any questions, please contact us anytime by e-mail: info@vigoro.lt
Damage or discrepancies
If you have received a damaged, defective or incorrect item, please contact us immediately. We will assess the situation and resolve it as soon as possible.
Exchange of goods
If you want a different product, we recommend:
- Return an existing item;
-
After confirmation, place a new order.
This will ensure that the item you want will be reserved and shipped as soon as possible.
Refund money
We will notify you of the decision as soon as we receive and inspect your returned item.
Once the refund is approved, the money will be refunded to the same payment method used to make the purchase. Please note that it may take several business days for your bank or card operator to process the refund.